Skills necessary for success in this position include proficient interpersonal, organizational, supervisory, written and oral communication, conflict resolution, problem-solving, leadership, and computer/technology.
The Advocate Supervisor of CASA of Terrebonne should be self-motivated, flexible, goal-oriented, creative, and resourceful. Most importantly, he/she should have a sense of mission to children’s issues.
The Advocate Supervisor employee classification is full-time exempt, reports to the Executive Director and/or Lead Advocate Supervisor.
- Advocate Supervisors are responsible for achieving the following results:
- Advocate supervision and retention
- Advocate case assignments are compatible with their preferences, abilities, and needs
- Advocates have adequate staff support during court hearings, group home case staffings, and Family Team Meetings with the Department of Children and Family Services (DCFS)
- Advocates are given the training, resources, supervision, and support needed to empower them to be effective in volunteer advocacy responsibilities
- Ensures that advocates have a minimum of monthly face-to-face contact with children they serve
- Ensures that advocates submit contact logs via OPTIMA, the program’s web-based case management system, in a timely fashion (within 72 hours of activity)
- Ensure that OPTIMA is regularly self-audited, up to date, and contains recent activities and case-specific advocate input
- Complete Advocate performance evaluations annually
- Ensures advocates remain involved on their case until case closure
- Ensures that active advocates complete and log 12 hours of in-service training per year
- Advocates receive individual recognition for their service
- Assists advocates in completing timely court reports that are submitted to the courts and associated parties
- Reviews, critiques, and approves/denies advocate logs via OPTIMA
- Completes quarterly face-to-face staffing with advocates to ensure that all information is up to date
- Documents all contacts with involved parties
- Maintains accurate case information within OPTIMA system
- Submit items for the monthly newsletter
- Advocate Supervisors are aware of community resources available to foster children
- Advocate Supervisors are knowledgeable about current foster care, child abuse, and child advocacy issues.
- Advocate Supervisors participate in continuing education and training opportunities.
- Advocates are informed of current program activities.
- Executive Director and/or Lead Advocate Supervisor are provided case, child, and advocate statistical information on a monthly basis, minimally.